Refund and Returns Policy

1. General Overview

At Titan Finds we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds, exchanges, or returns are accepted.

2. Eligibility for Returns

2.1 Time Frame

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2 Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or missing components will be refused.

2.3 Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items clearly marked as non‑returnable
• Digital downloads, software licenses, and gift cards

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns sent without an RMA number may be rejected.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. If the original method is unavailable, we may issue a store credit at our discretion.

4.2 Processing Time

Once the returned item is received and inspected, refunds are typically issued within 7 business days. The time it takes for the refund to appear in your account depends on your bank or card issuer.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the same return procedure outlined above. Once the original item is received and approved, we will ship the replacement at no additional cost, provided the replacement is in stock.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 7 days of receipt. We will arrange a replacement or full refund, including return shipping, at no charge to you.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the specified time frames.
• Follow the return instructions precisely, including using the RMA number and original packaging.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

9. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Titan Avenue, Suite 100, Austin, TX 78701, USA